Refund policy
Our 30-day happiness guarantee
We want you to love your shirt. If you're not happy with your order for any reason, let us know within 30 days of delivery and we'll make it right.
How to ask for a refund or replacement
Use our returns form. Enter your order number, tick what went wrong, and add a photo if you like, for example:
- I received the wrong item
- It arrived damaged or the print is faulty
- The size or fit isn't right
- I changed my mind
- My order hasn't arrived
A photo is welcome if something looks wrong with the print or the shirt, as it helps us fix the problem with our printer, but it's never required. Prefer email? Write to returns@seconddraft.store with your order number instead.
What happens next
- Wrong, damaged or faulty item: we'll send a free replacement or give you a full refund, including shipping, whichever you prefer.
- Any other reason: we'll refund the price of the item.
- No need to send anything back. Every shirt is printed to order, so returned shirts can't be resold. Keep it, donate it, or pass it on.
Refunds go back to your original payment method. Your bank or card provider may take 5–10 business days to show it.
Orders that haven't shipped
If you want to change or cancel an order, email us as soon as possible. We can usually cancel an order before it goes into production, which happens within 24 hours of ordering.
Questions
For anything else about an order, contact hello@seconddraft.store.